Facebook Email Contact Customer Service Updated 2019
Facebook Email Contact Customer Service: This my blog teaches you the basics of navigating Facebook's Help Center to repair common account problems.
Facebook Email Contact Customer Service
Method 1: Using Facebook Resources
1. Open the Facebook Help Center website. If you aren't currently logged right into Facebook, you'll need click the Log In switch in the top right corner of the page to enter your Facebook e-mail address as well as password.
2. Review the options toolbar. This goes to the top of the screen, directly underneath the search bar-- you'll have to drag your mouse cursor over each option to view its subsections. Your options consist of the following:
- Using Facebook - This section of the Help Center covers fundamental Facebook functionality, including how-tos on friending, messaging, and account creation.
- Handling Your Account - Covers items such as your login and also your account settings.
- Privacy and also Security - Addresses account security, unfriending individuals, and also hacked/fake accounts.
- Plans and also Reporting - Covers standard reporting (abuse, spam, and so on) in addition to managing a deceases individual's Facebook account and reporting hacked or phony accounts.
- You could also have a look at the "Questions You May Have" and also "Popular Topics" areas on this page, since they cover typical issues and also problems.
3. Select an appropriate area. For example, if you're having a problem with an impostor account, you would certainly choose the "Privacy and Safety" area and afterwards click Hacked and Fake Accounts.
4. Review added alternatives. In keeping with the impostor account instance, you might click the "How do I report an account that's pretending to be me?" link. Doing so will certainly bring up a collection of steps that describe ways to fix your circumstance.
- For example, Facebook suggests handling an impostor account by going to the account's account page, clicking ..., as well as clicking Report, then following the on-screen directions.
5. Utilize the search bar to accelerate your procedure. To do this, just click on the search bar at the top of the Help Center page - it will say something like "Hi (Your Name), how can we help?" - and also type in a couple of words related to your issue. You need to see numerous pointers turn up in a drop-down menu listed below the search bar.
- For instance, you might enter "impostor account", after that click the "How do I report an account for impersonation?" outcome.
- The search bar here only links to Facebook's pre-written posts-- if you're seeking a solution to a details concern not covered in the Help Center, skip ahead to the Community page.
6. Open the Ads Help Center page. If your service or page is having issues with ads, your questions are typically addressed in this area.
- To delve into marketing, you'll want to click Creating Ads or Managing Ads.
- For problems with advertising, you'll need to click Troubleshooting Your Ads and then select an issue on the subsequent menu.
7. See the Facebook Community page. If you cannot discover your existing trouble noted anywhere in the Help Center, your best option is to search for it in the community forums below.
- You'll see a search bar on top of this page-- you can seek out subjects (e.g., disabled accounts) from here.
Technique 2: Sending an Issue using the Bbb
1. Open up Facebook's Better Business Bureau page.
2. Scroll down as well as click Submit a Complaint. This gets on the lower appropriate side of the web page next to the Submit a Review button.
3. Click Click Here to File a Complaint. This is below the "I am looking to resolve a dispute with a business" directly the left side of the page.
4. Submit the Qualification Questions kind. Right here, you'll have to click the "Yes" or "No" checkbox for each of the complying with questions:
-Is this an employee/employer complaint?
-Is this a discrimination or civil rights complaint?
-Does your complaint allege a criminal act?
-Is this a business with a complaint for collections purposes with another business?
-Is this complaint in litigation?
-Is this complaint based solely on dissatisfaction with a price?
-Is this complaint about a purchase you wish you never made?
-Are solely seeking an apology from the business?
-Are you filing this complaint for BBB information only?
5. Click Proceed to Complaint Form. You could also click Clear & Start Over to start filling in the form again.
6. Click Proceed. If you intend to transform the language of the following forms, you must first click the "Select Language" bar in the leading left corner of the screen and then click your favored language.
7. Complete the grievance kind. This will differ from person to person based upon one's individual info as well as the nature of one's complaint, but make sure to be as thorough as possible when filling out this kind. You should include every one of the following:
-The problem you're encountering
-The steps you took to resolve the problem
-The issues you ran into while attempting to resolve the problem
-Any potential solutions and/or suggestions you can think of
8. Scroll down as well as click Submit Complaint.
9. Wait for an e-mail to show up. Facebook operates on West Coast time, so expect your email to show up appropriately within 3 to five service days.
Technique 3: Submitting an Appeal for an Impaired Account
1. Open Up the Disabled Facebook Account page. If your account hasn't been disabled (or isn't really currently disabled), you won't have the ability to send an appeal.
2. Click the "submit an appeal" web link. This is toward the bottom of the page's paragraph next to the "If you think your account was disabled by mistake" line.
3. Enter your Facebook e-mail address. You could also use a contact number right here.
4. Type in your complete name. Make sure the name detailed below directly matches the name on your account.
5. Click Choose Files. You'll also have to submit an image of an ID-- be it a motorist's permit, a permit, or a passport photo.
- If you do not have an image of your ID offered, take one now and send it to on your own using email so you could download it to your desktop.
6. Click a file location. For instance, you may click Desktop right here.
7. Click your ID image. This will certainly upload it to the Facebook kind.
8. Kind information right into the "Additional Info" box. This is the space in which you can warrant the resurgence of your account. Consider consisting of details like the following:
-Why your account shouldn't have been deactivated
-Why you want your account to be reactivated
-Any other extenuating factors that might help your account be reactivated (for example, malicious interference with your account)
9. Click Send. Doing so will certainly send your form to Facebook for testimonial. Please note that you could not receive a feedback for several days.
- If you do not obtain a response within a week, attempt resubmitting your form.
Approach 4: Recovering Your Password
1. Open up the Facebook website.
2. Click "Forgot Account?". This alternative is beneath the "Password" area in the leading right edge of your display.
3. Key in your name, e-mail address, or phone number. Make sure you could access whichever platform you decide to select.
4. Struck Enter.
5. Click Continue.
6. Inspect your preferred tool of communication for a code. For example, if you listed your phone number, you should obtain a text with a code.
- If you choose e-mail, check your Spam folder.
7. Type your code into the "Enter Code" field.
8. Click Continue.
9. Click Continue again. You could also choose to log out of your account on all tools if you believe your account has actually been maliciously appropriated.
10. Key in a new password.
11. Click Continue. Your password has successfully been reset throughout all Facebook platforms (e.g., mobile as well as desktop computer alike).
Facebook Email Contact Customer Service
Method 1: Using Facebook Resources
1. Open the Facebook Help Center website. If you aren't currently logged right into Facebook, you'll need click the Log In switch in the top right corner of the page to enter your Facebook e-mail address as well as password.
2. Review the options toolbar. This goes to the top of the screen, directly underneath the search bar-- you'll have to drag your mouse cursor over each option to view its subsections. Your options consist of the following:
- Using Facebook - This section of the Help Center covers fundamental Facebook functionality, including how-tos on friending, messaging, and account creation.
- Handling Your Account - Covers items such as your login and also your account settings.
- Privacy and also Security - Addresses account security, unfriending individuals, and also hacked/fake accounts.
- Plans and also Reporting - Covers standard reporting (abuse, spam, and so on) in addition to managing a deceases individual's Facebook account and reporting hacked or phony accounts.
- You could also have a look at the "Questions You May Have" and also "Popular Topics" areas on this page, since they cover typical issues and also problems.
3. Select an appropriate area. For example, if you're having a problem with an impostor account, you would certainly choose the "Privacy and Safety" area and afterwards click Hacked and Fake Accounts.
4. Review added alternatives. In keeping with the impostor account instance, you might click the "How do I report an account that's pretending to be me?" link. Doing so will certainly bring up a collection of steps that describe ways to fix your circumstance.
- For example, Facebook suggests handling an impostor account by going to the account's account page, clicking ..., as well as clicking Report, then following the on-screen directions.
5. Utilize the search bar to accelerate your procedure. To do this, just click on the search bar at the top of the Help Center page - it will say something like "Hi (Your Name), how can we help?" - and also type in a couple of words related to your issue. You need to see numerous pointers turn up in a drop-down menu listed below the search bar.
- For instance, you might enter "impostor account", after that click the "How do I report an account for impersonation?" outcome.
- The search bar here only links to Facebook's pre-written posts-- if you're seeking a solution to a details concern not covered in the Help Center, skip ahead to the Community page.
6. Open the Ads Help Center page. If your service or page is having issues with ads, your questions are typically addressed in this area.
- To delve into marketing, you'll want to click Creating Ads or Managing Ads.
- For problems with advertising, you'll need to click Troubleshooting Your Ads and then select an issue on the subsequent menu.
7. See the Facebook Community page. If you cannot discover your existing trouble noted anywhere in the Help Center, your best option is to search for it in the community forums below.
- You'll see a search bar on top of this page-- you can seek out subjects (e.g., disabled accounts) from here.
Technique 2: Sending an Issue using the Bbb
1. Open up Facebook's Better Business Bureau page.
2. Scroll down as well as click Submit a Complaint. This gets on the lower appropriate side of the web page next to the Submit a Review button.
3. Click Click Here to File a Complaint. This is below the "I am looking to resolve a dispute with a business" directly the left side of the page.
4. Submit the Qualification Questions kind. Right here, you'll have to click the "Yes" or "No" checkbox for each of the complying with questions:
-Is this an employee/employer complaint?
-Is this a discrimination or civil rights complaint?
-Does your complaint allege a criminal act?
-Is this a business with a complaint for collections purposes with another business?
-Is this complaint in litigation?
-Is this complaint based solely on dissatisfaction with a price?
-Is this complaint about a purchase you wish you never made?
-Are solely seeking an apology from the business?
-Are you filing this complaint for BBB information only?
5. Click Proceed to Complaint Form. You could also click Clear & Start Over to start filling in the form again.
6. Click Proceed. If you intend to transform the language of the following forms, you must first click the "Select Language" bar in the leading left corner of the screen and then click your favored language.
7. Complete the grievance kind. This will differ from person to person based upon one's individual info as well as the nature of one's complaint, but make sure to be as thorough as possible when filling out this kind. You should include every one of the following:
-The problem you're encountering
-The steps you took to resolve the problem
-The issues you ran into while attempting to resolve the problem
-Any potential solutions and/or suggestions you can think of
8. Scroll down as well as click Submit Complaint.
9. Wait for an e-mail to show up. Facebook operates on West Coast time, so expect your email to show up appropriately within 3 to five service days.
Technique 3: Submitting an Appeal for an Impaired Account
1. Open Up the Disabled Facebook Account page. If your account hasn't been disabled (or isn't really currently disabled), you won't have the ability to send an appeal.
2. Click the "submit an appeal" web link. This is toward the bottom of the page's paragraph next to the "If you think your account was disabled by mistake" line.
3. Enter your Facebook e-mail address. You could also use a contact number right here.
4. Type in your complete name. Make sure the name detailed below directly matches the name on your account.
5. Click Choose Files. You'll also have to submit an image of an ID-- be it a motorist's permit, a permit, or a passport photo.
- If you do not have an image of your ID offered, take one now and send it to on your own using email so you could download it to your desktop.
6. Click a file location. For instance, you may click Desktop right here.
7. Click your ID image. This will certainly upload it to the Facebook kind.
8. Kind information right into the "Additional Info" box. This is the space in which you can warrant the resurgence of your account. Consider consisting of details like the following:
-Why your account shouldn't have been deactivated
-Why you want your account to be reactivated
-Any other extenuating factors that might help your account be reactivated (for example, malicious interference with your account)
9. Click Send. Doing so will certainly send your form to Facebook for testimonial. Please note that you could not receive a feedback for several days.
- If you do not obtain a response within a week, attempt resubmitting your form.
Approach 4: Recovering Your Password
1. Open up the Facebook website.
2. Click "Forgot Account?". This alternative is beneath the "Password" area in the leading right edge of your display.
3. Key in your name, e-mail address, or phone number. Make sure you could access whichever platform you decide to select.
4. Struck Enter.
5. Click Continue.
6. Inspect your preferred tool of communication for a code. For example, if you listed your phone number, you should obtain a text with a code.
- If you choose e-mail, check your Spam folder.
7. Type your code into the "Enter Code" field.
8. Click Continue.
9. Click Continue again. You could also choose to log out of your account on all tools if you believe your account has actually been maliciously appropriated.
10. Key in a new password.
11. Click Continue. Your password has successfully been reset throughout all Facebook platforms (e.g., mobile as well as desktop computer alike).